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What keeps you up at night? Being a boss? Running your practice? I…
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Crawling Out & Looking Up – Life after Covid
As we all emerge from the trials of the Covid 19 pandemic, I…
Abolish Elephants in the Room for 2022!
Do you struggle when you have to communicate something difficult or complex…
Focus; Refocus!
Masks; PPE; Covid-19 screening; face-shields; cleaning; sterilization; washing hands; gowns; gloves; temperatures; social…
Values, Principles, Practices….oh my!
I do a lot of work with my clients around their personal values…
Stay Calm and Start Rebuilding Now
Does it feel as though your ‘house of cards’ is crumbling? Covid-19 has…
Do You Train New Team Members on the Fly?
When you hire new staff, do you train them on the job? Of…
Goals? Set Your GPS Instead!
A GOAL IS A DESTINATION; AN INTENTION IS SETTING YOUR GPS AND GETTING…
How to Diagnose Your Team
When you are performing an exam on a patient, you have a checklist…
Plan or No Plan?
I work with dentists in and through every stage of their professional careers;…
Mired or Motivated? Recognize behaviour that undermines morale in a dental practice!
MIRED or MOTIVATED? Recognize behaviour that undermines morale in the dental practice. …
Are Your Customers/Patients Invisible?
Have you ever found yourself talking to your dental assistant over a patient…
What is the Tipping Point for Trust?
When does a good thing begin to feel like too much of a…
Do the Challenges of Being a Dental Practice Owner Give You the JERKS?
One of my favourite quotes is from John Steinbeck’s Grapes of Wrath. ‘Ma’…
It’s Never About the Smarties – Navigating Conflict
I recently was asked by a dentist to intervene and mediate a dispute…
The Practice of Juggling
How does a busy professional find work/life balance? “I feel like I am…
2017 BCDA Report to the Profession – Where are my bloodpressure meds?
Have you read the BCDA Report to the Profession for 2017, which was…
Screw the goals! Set intentions!
Do you feel you should set goals every year? When you do, how…
Listen! Everyone has a story!
Everyone has a story. When was the last time you paid attention….really paid…
Failure to Launch?
How often does something happen in your practice that frosts your socks and…
Tinker Dabble Doodle Try
Unlock the power of the unfocussed mind. That is the subtitle of Dr.…
BOSS HACK! Acknowledge vs. Appreciate
BOSS HACK: Acknowledgement vs. Appreciation Hey, both are good. But there is a…
If It’s Not Working, Change It!
I had one those really uplifting coaching conversations yesterday with a client who…
What are you telling your patients?
I have recently had a couple of bad customer service experiences – both…
Office Manager “Right Stuff”
Does your Office Manager have the right stuff? Were they hired for their…
Hire the Right Staff Using “Spidey-Sense”
Your intuition is one of the most valuable tools in your “boss” toolbox. …
BUSINESS of DENTISTRY? Really?
I recently pulled an advertisement out of a leading dental magazine which was…
Coaching or Therapy? The answer is yes!
I have a client who is a coach. (Yes, coaches have coaches). This…
6 Unbreakable Customer Service Rules
I have posted my 6 unbreakable rules for customer service before. However, recently,…
Make it Easy! Frictionless customer service!
Travelling on a “milk run” series of flights, from Vancouver Island to San…
The Customer Service CUBE for Dentists!
The Customer-Service Cube for Dentists Do you make customer service a priority in…
“Water Sense” Keeps Your Practice on Course
Do you have the “water sense” you need to be a successful…
Office Manager or Chocolate Soldier?
Do you have an Office Manager in your practice? Are you sure? During a…
Oh No! Another Staff Meeting!
Do you hold regular staff meetings? Have you stopped because they turn into…
Why do dentists deserve a coach??
First only corporate executives had coaches. Gradually, as the concept became more…
What comes after the convention?
Have you ever come home from IKEA with a box of pieces and…
Hang on to your dreams!
I just read a really great article about David Copperfield in Hello! Magazine.…
It’s Just Stuff!
It’s just stuff! Have you hauled out all your Christmas decorations? Are you…
FUNDAMENTALS!
FUNDAMENTALS. Find them, focus on them, forget about them! One of my favourite…
It’s about time!
Are clocks the only way to mark time? Alternatives could hold important messages…
Keep Your Staff Without Losing Your Mind
Ask five dentists what keeps them up at night and four will answer,…
McDental: Secret #1 “Consistency”
Dentists do not have to reinvent the wheel to run their practices smoothly.…
DO YOU WANT FLOSS WITH THAT?
DO YOU WANT FLOSS WITH THAT? What fast food can do for dentists!…
Did Dental School Teach You Communication Skills?
Did Dental School Teach You Communication Skills? Two incidents in the last week…
Don’t Set Goals! Unless…
Don’t set goals! Unless… Don’t you get a little tired of people telling…
What makes an employee indispensable?
Some employees become an integral and valuable part of a dental practice and…
Financial Statements Tell You Things You Need to Know!
At last…an easy to learn method for understanding your financial statements!I am just…
ASDA Leadership Conference, Chicago, ILL
AMERICAN STUDENT DENTAL ASSOCIATION LEADERSHIP CONFERENCE. November 2-4, 2012. Chicago, Illinois. Conference attendees…
The 8 Biggest Mistakes That Dentists Make
I’ve watched dentists making the same mistakes for 30 years! Business, Finance, Management. I…
Taking a Coach Approach on the Road
What would you say if you were speaking to a room full of…
Dentists, Can You Relate To This?
OK, so what does this have to do with dentists?! Well…..lots. Although my…
Leadership-The Next Wave
For those of you who attended my recent webinar in conjunction with International…
Excellent Interviews = Excellent Employees!
Do you hate having to perform job interviews? They usually fall at the…
What Kind of Pack Leader Are You?
Have you ever watched Cesar Millan, The Dog Whisperer, run with a pack…
Business Bootcamp for Dentists – Survey Results
“Far exceeds anything we received in dental school!” “Far exceeds anything we received…
The Dentist Whisperer
I use my calm, assertive energy to rehabilitate dentists so that they are…
Nickellsilver Brochure
Nickellsilver Business Solutions Inc. brochure in printable form: Nickellsilver Brochure
Performance Reviews – an ongoing process
I have had a lot of requests for my Performance Review forms, thanks…
Business Coach – More than you think!
Week 2 of my Graduate Executive Coach Certification at Royal Roads University
Who’s in the counting house?
The cash you take into your practice is your Achilles heel. It is…
Recharging the batteries
Do we ever take enough time, or put enough emphasis on recharging our…
Who hates performance reviews?
Oh, the dreaded performance review! Most of my clients, who don’t think twice…