Does your Office Manager have the right stuff? Were they hired for their managerial qualities or something else (tenure, loyalty, a CDA who can’t do clinical work any more? ). What are the qualities an excellent OM should have? Professionalism – they represent your practice. How do they dress? What is their demeanor in and…
Your intuition is one of the most valuable tools in your “boss” toolbox. When you are under pressure, unsure of yourself or simply inexperienced, your ‘spidey-sense’ can be turned off. You may not even realize you have it! When you are interviewing potential new employees, your intuition can save you from costly hiring mistakes and ensure…
I recently pulled an advertisement out of a leading dental magazine which was promoting a seminar called “The Business of Dentistry”. Speakers at the seminar were a banker, a practice broker, an accountant and a dental sundry supplier. OK. These are people who know something about the industry and may have some relevant information for…
I have a client who is a coach. (Yes, coaches have coaches). This past week, she called me in the middle of the day because something had happened that threw her into a tizzy. You know, one of those states when our buttons are pushed and we just can’t think clearly, can’t process things logically.…
I have posted my 6 unbreakable rules for customer service before. However, recently, they have come up in my coaching and team building sessions and I think it is worthy of a reprint! I am a stickler for fundamentals and that is exactly what these 6 rules are! Do you make customer service a priority…
The likelihood is that at some point in our careers, we are going to come across an asshole. This is according to Dr. Robert Sutton, a behavioral scientist at Stanford University and author of The No-Asshole Rule. I was so taken with Dr. Sutton’s book that I asked him if I could refer to it…